Kitchen Operations & Management

CASE STUDY: How Chili’s Grill & Bar Uses Tech to Deliver a Great Guest, Staff Experience

By upgrading its kitchen display system, Chili’s now has access to an unprecedented amount of data that it’s using to improve operations and the guest experience.
Pankaj Patra, CIO, Brinker International and Adam Dingman, VP of Operations Services, Chili’s Grill & Bar

CASE STUDY: Gekabi Chub Cay Private Island Resort Cuts Energy Use in Half

Energy waste is unacceptable at this island resort because it’s completely disconnected from any larger power grid and must produce every watt of power used on the island.

Uncovering the Advantages of a Cloud Communications System

Most PBX equipment is nearing the end of its lifecycle as many hotels purchased their PBX system 10-15 years ago. Like any aging technology, it requires ongoing maintenance which is getting harder and more expensive to provide.

2023 Customer Engagement Technology Study: Rewriting the Rules

Our survey of hospitality customers delivers critical insights to restaurant and hotel operators and suppliers about what today’s guests want, including: how customers discover and select restaurant and hotel brands, what guests truly expect from loyalty programs, how the labor crisis has directly affected customers’ experiences and habits, and more.

2023 CETS Teaser

Register for upcoming episodes of The Point here!

These 30-minute engaging discussions with HT editors and a who’s-who of industry execs will get right to The Point on the hottest hotel and restaurant technology topics. Register below for any upcoming episodes that interest you, and check out previous episodes on demand!

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Key Data Points Around Restaurant Payments Technology

Hospitality Technology surveyed IT executives from top restaurant brands across the U.S. for a look at the current state of payments tech.

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2023 Restaurant Technology Study: Going All In

Tech budgets are increasing, with integration, mobile transactions, and digital engagement leading the way.

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2023 Lodging Technology Study: Embracing Mobility & Self-Service

This year's study demonstrates renewed optimism around technology budgets, enthusiasm for research and development, increased concern over persistent labor challenges, and significant investments in the technology that guests demand.

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2023 LTS Teaser